Frequently Asked Questions
Some of our most common questions ...
Everyday we get questions that are asked. We thought it best to post them here to help our visitors who might have the same questions. If you do not find your question or answer here please Contact us and we will be happy to answer your questions.
1. Choose your tour.
2. Fill out the Reservation form under the Reservations Tab.
3. Submit your deposit (Via mail or call us with your credit card number).
4.Once we reveive your deposit and Reservaton Form, we will mail you an invoice/tour confirmation.
5. Trip Documents will be mailed out 3 weeks prior to departure.
For most motorcoach tours, the balance is due 45 days prior to the tours departure. For some tours, the balance is due earlier. Please check the brochure or your invoice for the final payment date. We dont not send final payment reciepts unless requested. The arrival of your final documents 21 days prior to your tour's departure indicates that your full payment was received.
Inside secure parking is offered at our Riley Tours office in Murdock, Minnesota for all motorcoach tours. Other locations with parking in Minnesota include Hutchinson, Waconia, Alexandria, St. Cloud and St. Michael. We will pick-up in Watertown, SD if there is 6 more travelers signed up to board there, if there is not travelers will be required to come to Murdock. Additional departure points are scheduled based on the tour routing and include Eden Prairie, Minnetonka, St. Paul, Plymouth. We suggest you contact our office for the most convenient departure poing that is available from your area. Courtesy transportation will be provided upon request for ten or more passengers departing from the same location on most tours.
Upon request, lodging for the night before departure will be provided at a cost of $50-$100 per room (depending upon location) for travelers who live more than 50 miles from the nearest designated departure point. For travelers who live within 50 miles of the nearest designated departure poing, we can help you arrange pre-tour lodging at a cost of $70-$100 per room.
A full refund will be made provided we receive notice 31 days prior to the tours departure for most tours. For some tours, there is a 46 to 61 day cancellation. For tours which include air, a full refund will be made up to 91-61 days before departure as indicated on the brochure. Cruise and International tours cancellation deadlines vary based upon the tour supplier. Check your brochure for the cancellation deadline on all tours. Cancellations or changes made within 60 days of departure may be subject to charges assessed by the airlines and/or tour suppliers. Refunds are at the discretion of Riley's Tours based on non-recoverable expenses and other factors. If you are sharing a room and your partner cancels or leaves the tour en route, you will be required to pay the difference between the double and single accommodation tour cost. Riley Tours reserves the right to modify it's refund and cancellation policy when a sizable amount of cancellation or delay of travel that is related to or arising out of acts of God, pandemics, weather, government actions, mechanical breakdowns, acts of terrorism and war. In any one of these circumstances, Riley's will issue the amount paid in the form of a travel voucher that does not expire.
Riley's offers an optional Travel Protection Plan for every tour. This coverage can protect you from non-refundable charges and any additional expenses if a illness or an accident prevents you or your partner from going on a tour or leave a tour while it's in progress. This plan is optional and at an additional cost. It is non-refundable. Cost is based on age and tour price.
A passport is required for all passagers (land, sea, and air) to and from Canada and Mexico. If you are applying for a passport, we recommend applying for a passport as you register for a tour, as it can take up to eight weeks to process.
The U. S. Department of State website is www.travel.state.gov if you are looking for more information.
Tour participation will be granted to all persons. Any person who requires special assistance, needs to be accompanied by an able companion who will assist them throughout the trip. Riley Tours regrets that we are not able to provide individual assistance to passengers with walking, wheel chairs or other personal needs.
One large suitcase per person (50 lb limit) and a carry-on is allowed. The carry-on should be no larger than 15" x 10" x 6" high. A soft-sided carry-on made of canvas or soft-leather is recommended. A small bag or suitcase is considered a carry-on, a purse is not. C-PAP machines are not considered a carry-on. You are responsible for carrying your carry-on bag and personal items.
We have gift certificates available for any amount for any occasion. They can be purchased in person or by mailing payment to our office and providing us with the name and address of who is receiving the gift certificate as well as who it is from. We suggest buying gift certificates for certain amounts rather than certain tours.